Our Services

PACS provides one of the highest levels of quality claims management in the insurance industry.

Auto claims have been our primary focus for many years, providing a seamless and stress-free claims process. Our commitment is to provide excellent customer service during the claims process, with expedited processing times and hands-on support.

Get help with your auto claim today.

  • As a Third Party Administrator specializing in personal lines automobile claims, PACS is able to handle your entire claims process, from first notice of loss through the final claim settlement. This service can provide jurisdictional expertise when moving into new states or starting a new program. Additionally, the cost of outsourcing is typically less than that of handling claims in-house.

    We offer:

    • Cradle-to-grave claims handling

    • First notice of loss

    • Subrogation services

    • Material damage solutions

    • Total loss and salvage management

    • Dedicated special investigations unit to fight fraud

    • Heavily managed claim metrics

    • Internal claim quality audits to ensure quality service

    • Robust suite of state-of-the-art claim reporting

    • Litigation Management

  • Our suite of Material Damage services has many components that collectively create a one-stop shop for all your material damage needs. We are able to support you in one specific area, or dovetail with your services to create a seamless solution, customized specifically to your organization.

    Material damage services:

    • Photo estimating

    • Direct Repair Network

    • Appraisal network

    • Desk Review (Owner’s Choice and Open Shop)

    • Subrogation review

    Our service standard:

    • 3-day cycle time

    • Central dispatch

    • Exceptional customer service

    • Quality control

    • State-of-the-art reporting

  • Save time and money. Our dedicated Total Loss Unit works hard to exceed industry standards in every aspect of the total loss and salvage process. We integrate seamlessly into your organization, adhering to your company’s policies and procedures.

    Our exceptional customer service and ability to close claims quickly will satisfy everyone involved.

    Benefits of this service include:

    • Providing specialized nationwide expertise in managing the total loss and salvage processes

    • Specialization supports dedicated focus on these areas of the adjustment process, resulting in shorter cycle times, lower advance charges, improved salvage returns, and improved customer service

    • Elimination of this portion of the claims adjusting process from your internal workflow allows your adjusting staff to better focus on their new and pending claims